Fixing a mistake
Because myDATA files every receipt automatically and instantly, a slip — marking the wrong client as paid, the wrong amount — reaches AADE within seconds. That can feel alarming. It isn’t: AyloCare has a built-in way to void a receipt that should never have been filed, and it takes under a minute.
You’re not stuck, and nothing is broken. Filing a receipt for the wrong client happens. AyloCare’s Cancel receipt action exists exactly for this.
Cancel a receipt filed by mistake
Use this when a receipt was filed for the wrong client, the wrong amount, a duplicate, or a test entry — anything that should never have existed in the first place.
Find the receipt
Open Payment History and find the payment. Click its myDATA badge (it will say Sent) to open the details.
Choose “Cancel receipt”
At the bottom of the details, click Cancel receipt.
Confirm
AyloCare asks you to confirm — this step exists because cancelling cannot be undone. Once you confirm Cancel at myDATA, the receipt is voided at AADE.
What happens next:
- The receipt’s PDF is automatically updated with a clear CANCELLED stamp.
- The original filing details stay visible — this is expected, and it’s how AADE expects a cancelled document to look.
- The receipt’s number is never reused. If you need to issue a corrected one, that happens as a brand-new receipt with the next number — this is normal practice, not an error.
A receipt can only be cancelled while it shows Sent. If it shows Failed or hasn’t been filed yet, there’s nothing to cancel — see “It’s stuck, not wrong” below instead.
What cancelling is not for
It’s stuck, not wrong. If a receipt shows Failed or Not synced, don’t cancel it — that badge means the receipt hasn’t successfully reached AADE yet, so there’s nothing there to void. See How receipts get filed for how to retry it instead.
The client genuinely paid, and you refunded them. If a payment that was already filed gets refunded (fully or partially) or disputed, AyloCare shows the receipt as Needs review rather than letting you cancel it — because the sale genuinely happened, and cancelling would incorrectly tell AADE it never did. In this situation, talk to your accountant: the correct fix is a credit note, a separate document your accountant files directly with AADE, not a cancellation inside AyloCare.
A quick reassurance
- Cancelling a receipt is a normal, expected action in AADE’s system — it’s not a red flag or something you’ll need to explain later.
- You can always double-check who a payment request is for and how much it’s for before confirming a manual payment — the confirmation screen shows the exact client name and amount so a wrong click is easy to catch before it happens, not just after.